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Managing all of her imports caused her too much stress, she needed someone to help her or a solution to whom she could delegate this job.
Client information: Dakota Miranda, co- founder of My Cocos, has been working 3 years in e-commerce and one year in marketing since she started My Cocos. She found a business opportunity capable of generating controversy because of their company's name. Through disruptive marketing, new and innovative strategies she saw the path to import unique products from abroad.
Challenges: At the beginning she brought her products through aerial transport which was extremely expensive, a big share of her investment went to cargo transportation. This was a major issue for My Cocos, if they could lower import costs it would allow them to focus budget into their value proposition and center their strategy entirely towards customers.
Solution: Hiring KLog as their logistics service provider allowed her to drift her efforts towards commercial decisions. KLog would take control over all her shipments once she closed deals with her suppliers. She also changed to a better suited transport solution. Through maritime transportation she managed to lower costs and therefore decrease her budget assigned to shipping and imports.
My Cocos is a chilean originated business that has expanded through Latin American markets, they primarily sell male personal care products. They specialize in razor machines, but not the common ones for facial hair, but the all-body ones. Dakota Miranda, 25 year old entrepreneur, has been working for over 3 years within the e-commerce industry. This Startup started only 2 years ago, and they have managed to become one of the most popular machines in the razor market. Nowadays their products can be seen in almost all of chileans big retailers.
"We trust in KLog, it allows us to not worry, and shift responsibility to them. There is nothing to manage, they do everything and it helps us relax after we arrange itineraries with our suppliers. You just sit and wait".
3 years
trajectory
10-11k
imported units
140M
in billing
Before starting with Klog, My cocos imported their goods through aerial transport. They realized that this method had more setbacks than it had advantages. The prices were very high and although products arrived relatively fast, it wasn't that necessary if there was good logistics behind international freight transportation. KLog introduced My cocos to maritime transportation and their first order was 500 units, just to test the market reaction. Once this method started generating profit, they decided to bring up to 11 thousand units in one shipment. Profiting around 140 million Chilean pesos a month.
Nowadays this company prefers to import their goods by maritime transport, through LCL, meaning consolidated cargo to save money and shift budget share to their value proposition. For example offering free door to door delivery.
Startups value more having available stock and avoiding stock break, than choosing lower prices in boarding cargo. When they outsell their stock they choose to quickly bring products through air transport so clients receive their product on time.
KLog delivers a personalized and supportive service that joins companies through all of their logistics processes. Dakota comments that she has developed a beautiful relationship with her sales executive. They have been working together since the very beginning and KLogs rapid responses and solutions made a huge impact. “There is no more stress or anxiety over when our products will arrive. This was one of my greatest fears when i started with international commerce”, comment.
What the co-founder values most is the closeness that exists between KLog and people. “They are creating a closeness through social networks, building their community, educating, delivering valuable content because many people who do not know anything about imports, containers, differences between Incoterms and other things, read their publications and manage to understand more about the item. Having that valuable content that other companies do not have is one of the most admirable things about KLog”, concludes Dakota.
Track & Trace
This is one of the most valued tools for My Cocos. Real time trace and tracking of their shipments on a SKU level and through an interactive global map, is exactly what they’ve been looking for. For Dakota it adds dynamic to the import process and it is a differentiating factor between KLog and other freight forwarders.
Documental repository
To access in real time to the documentation of their cargo (Packing List) has enormously contributed to deliver this information to their warehouses, so they can arrange how much space is needed and when the units will arrive.
Predictive analytics
To know estimated arrival dates is a key factor in Dakotas user experience. Thanks to this tool she can plan her inventory with anticipation , know if she has a chance to run out of stock and assure clients when their products will arrive.
Through our intuitive digital platform, obtain complete control and visibility of your import/export processes, adapted to all business sizes.
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